FAQ's

Q:  How do I know it's safe to use the website?

A:  Be assured that we are a registered Irish company, resident in the Republic of Ireland. We are happy to have customers call to our premises and collect their prints, so we're not hiding away behind a website. We use PayPal & Stripe as our payment gateways. Both of these payment options have excellent reputations for security and credibility. We don't handle or have access to any of your credit card details, all this secure information is handled by the companies.

 

Q: My photograph isn't digital, can you still print it onto canvas for me?

A: Absolutely. There are two options you can take. If you have access to a scanner you can scan the photograph at its highest setting, and then submit it to us as a digital file. Some people feel happier about this as their precious photograph never leaves their possession. If you don't have access to a scanner you can order your desired print through our website and rather than submit the image with the order you can post us the photograph. We will scan the image, produce your print and return the photograph to you with your print. There is a text box entry field on the order process, please leave a note there or email us if you are posting in a photograph. Please use a sturdy cardboard style envelope when posting photographs, and if you wish you can register it for peace of mind.

 

Q: My internet connection is slow and I cant upload my digital image with my order, what should I do?

A: No problem. You should try again at a later stage as the problem may only be temporary. If, however, the problem continues, you can transfer your photograph to a CD, DVD, Pen drive or other digital media. This can then be posted in to us as above.

 

Q: Can I collect my goods from you rather than having them shipped out to me?

A: We are more than happy to facilitate customers with this. If you are to be close to us and it is convenient for you to collect,  we ask that you make your order as usual through the website and then you can collect final prints when they are ready. In the "shipping" field, please select " I will collect my print" and a €5 discount will be applied.

 

Q: What resolution do my files need to be?

A: This is a common question when having larger prints done and to be honest there is an amount of subjectivity in the answer but we'll try and pin it down a bit. 

The purpose of larger printed images is that they can be viewed and appreciated from a distance, the best analogy we can use is that of your television. If you sit very close to your TV screen you will notice the individual pixels, the picture won't be as clear and you won't enjoy the viewing experience either. However when you move back the appropriate distance the same picture will look perfect. So too with larger photographic prints, even modest 3MP images, printed onto canvas A2 size (594mm x 420mm) can produce extremely satisfying results.

The media also makes a difference. Canvas by its nature isn't a smooth flat surface and so the slightly "textured" surface helps hide the lack of detail, it's as if your eye takes account of the media and appreciates the image for what it is. With high gloss photo paper on the other hand it is recommended to use higher resolution images.

We would recommend you make yourself familliar with your cameras settings and suggest that you use the highest resolution and finest detail settings possible, particularly if you are taking a photograph with the idea of having a large print made from it.

If you have any concerns or questions please contact us, you can send us an image and we'll let you know what is possible, remember our goal is for you to become a happy, satisfied customer.  

 

Q: Can I have a canvas print done from a photograph on my phone?

A: The general answer to this would be no. However some newer phones have good quality cameras and under certain conditions will take a good photograph. If you have an image that you are wondering about the best thing is to email it to us and we'll advise you from there.

 

 

Q: Gallery Wrapped or Museum Wrapped, which is best?

A: These terms refer to how the canvas print is mounted onto the frame. See here for more details and samples. Where feesable we will default to Gallery Wrap as it gives a more striking product, please contact us if you have any questions.

 

Q: How long will my print last?

A: We only use OEM (Original Equipment Manufacturer) certified inks. They have been independently tested and in typical domestic settings they should last about 200 years. Even when exposed to direct sunlight, such as in a shop window, they are expected to last in excess of 100 years. If you require further information please contact us and we'll point you in the direction of the independent testing results.

 

Q: How do I care for my canvas print?

A: Your photograph has now become a work of art and as such it should be handled carefully. When you receive your package please open it carefully, preferably without using sharp knives which may result in damage. Ensure your hands are clean and free from oils or other contamination before lifting the print. Avoid rubbing the printed surface as much as possible, it's not excessively delicate but we'd like it to remain perfect so you can enjoy it for years to come.

We offer a service where an additional coating of a matte "varnish". It further protects the print and specifically if the print is hung in a dusty environment (near an open fire etc.) where it will require regular dusting. It costs no more then €5 and is an additional protection for your work of art.

 

Q: What is the "Hanging Kit"?

A: It's very exciting when you receive your new "masterpiece", you want to get it up on the wall immediately so it can be appreciated. To save the hassle of having to go out and buy bits and pieces we have taken the time to assemble what you need and offer it as an extra with your print. It will have the eyelets, chord and a suitable picture hook. We really want you to enjoy this product right from the minute you receive it and at €2 we feel its good value. It's particularly thoughtful when having the print done as a gift.

 

Q: Can you frame my prints as well?

A: No, we don't offer a framing service.

 

Q: I made a mistake during my order process - what should I do?

A: Contact us as soon as you possibly can and we will do our best to resolve the issue. We work to tight turnaround times so if your print has already been started there may be a charge to have it reprinted.

If you have forgotten to upload your image as part of the order process then it's no problem. Just contact us and we'll make arrangements to sort it out.

 

Q: Can I download a photograph from Facebook/Twitter and have it enlarged for printing?

A: No, the images you see displayed on Facebook/Twitter, and most other websites, have been highly compressed to make loading them suitable for the internet. While they look great on a screen they no longer contain the required detail to enlarge as a print. It is best contact the page owner and request the original image and we can work with that. If you have any queries just contact us and we'll review an image for you.

 

Q: My question hasn't been answered here, what should I do?

A: Contact us by phone or email, or through the form on our Contact Us page. We will respond as soon as possible and endeavour to have a solution no matter what your problem is.