Here at Perfect Prints we are not fans of excessive data collection. However, in order to run our online shop we do need to collect some data from you sometimes. We are committed to treating your personal data (e.g. your name, address, telephone number, e-mail address, billing and delivery address) with total respect and in the strictest confidence. We will always only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act.
What information do we collect?
You can visit and browse our site anonymously. However, we need to collect information from you when you register on our site or place an order. When ordering or registering you will be asked to enter your name, e-mail address, postal address and phone number. We need to maintain a record of the password for your account. We keep a record of the delivery address(es) for your orders. We also keep details of your product selections. If you sign-up to receive our email newsletters we only hold your name and email address.
We keep a record of any email correspondence that we have with you.
We also collate statistics about the website traffic, sales and other commercial information which we use to improve our service to you; however, this information is collected on an anonymous basis.
What do we use your information for?
Any personal data which is collected during the purchasing process is only used by us and our carefully selected service provider companies to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible. Any of the information we collect from you may be used in one of the following ways:
- To personalise your experience
Your information helps us to better respond to your individual needs. Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
- To improve our website
We continually strive to improve our website and the products we offer based on the information and feedback we receive from you.
- To improve customer service
Your information helps us to more effectively to deal with queries and respond to your customer service requests and support needs.
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of processing your order, tracking deliveries and delivering any product you've purchased.
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to keeping you up-to-date with Perfect Prints with occasional news, updates, related product or service information. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. You can simply follow the unsubscribe link. You can also email us with unsubscribe in the subject field. If you have registered with us you can log in to your account and un-check the newsletter checkbox in your account settings.
What about your credit card details?
We use PayPal as our payment gateway. Paypal, which is owned by eBay, is secured by multiple industrial data encryption, fraud detection and security technologies including solutions from VeriSign, the world's most respected certification body for internet firms. All supplied information is encrypted into PayPal's database. It is only accessible by those authorised with special access rights to PayPal's system. These people are required to keep the information confidential. We have no access to your credit card information at any time either during or after your transaction.
What happens to my Image after our transaction?
We have no need nor desire to store your images indefinitely. Once our transaction has been completed we will keep the image for no more than two months and this is to allow any issues be rectified if they occour. We never share, sell or publish your images at any stage.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except to properly process and deliver your order.
We promise not to provide any of your personal data to any outside company for marketing purposes.
We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Requests for your information
Phishing is the practice of tricking someone into surrendering private information for the purposes of identity theft.
In order to protect you against phishing we will never ask you to send or confirm personal information by email. If we need any information of this nature we will only contact you by phone, and will take appropriate steps to confirm your identity.
If you receive an e-mail claiming to be from Perfect Prints requesting this type of information, please DO NOT RESPOND, contact us immediately and forward us a copy of the email.
Control over your information
All users of our site may make changes to their information at any time by logging into their Account panel and going to the 'Edit Profile' page.
Terms & conditions
Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website: Terms & Conditions